forgeash

Rapidly forging a roadmap of digital initiatives, centered around business value.
 

The Forge workshop is designed to identify gaps in your customer experience, build a shared vision for your future state, and generate a roadmap to arrive there.

CONTEXT

  • Current state assessment across people, process, and technology
  • Rapid identification of critical needs and known demand
  • Capabilities and gap assessment

ALIGN

  • A common digital vision identifying new opportunities and supporting strategic business goals
  • Defined KPIs and measures of success
  • Future state technology vision and architecture

SHAPE

  • Focused initiatives and recommendations prioritized based upon value model (business, experience, feasibility)
  • Refined engagement model in support of critical needs, early wins, and future state roadmap
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