Rapidly forging a roadmap of digital initiatives, centered around business value.
The Forge workshop is designed to identify gaps in your customer experience, build a shared vision for your future state, and generate a roadmap to arrive there.
- Current state assessment across people, process, and technology
- Rapid identification of critical needs and known demand
- Capabilities and gap assessment
- A common digital vision identifying new opportunities and supporting strategic business goals
- Defined KPIs and measures of success
- Future state technology vision and architecture
- Focused initiatives and recommendations prioritized based upon value model (business, experience, feasibility)
- Refined engagement model in support of critical needs, early wins, and future state roadmap