COMMERCE IS BECOMING A CONVERSATION. AGAIN. 

IN THIS PAPER WE EXPLORE:
  • What has been driving both consumers and businesses toward the trend of chat and voice interfaces
  • B2C and B2B commerce related use cases and examples
  • Guidance on how to uncover opportunities within your business
  • How to jumpstart your journey
SMITH-Conversational-Commerce-POV-600
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Chris Palmer

Sr. Director, Solutions Strategy

Chris Palmer is a strategy consultant with eight years of experience advising clients on omnichannel commerce & personalized marketing. He is a creative problem solver and thought leader who works to advance our client's AI & innovation initiatives.

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