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Want to squeeze more performance from your commerce platform? Need a more refreshing customer experience? How about a partner who truly cares about your business?

We can help.

Ruby’s world is your world, changing at a faster pace every day. We get up every morning to help you navigate this change and position for growth.

We do it by staying nimble. Every day our brand experiences and commerce architectures enable over 500,000 transactions around the world, supporting over $38 billion in annual revenue for our clients.

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  • We’re trusted by leading brands to deliver outcomes that drive their business
  • We bring a unique blend of nimble and capable talent and expertise
  • We view the future through a lens of customer obsession
  • We know how to “un-stick” technology bottlenecks and complexity that get in the way of customer innovation

Many of us joined SMITH from “the big guys” to build deeper, more impactful relationships with our clients, some of whom have been with us for over 20 years. Our unique investment structure allows us to focus on client outcomes, not our quarterly earnings reports. We're a deeply values-driven organization. We are passionate. We are fearless. We imagine. We deliver. We are transparent. And we're purpose-built to get you the results you need.

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logos

Start Small. Dream Big. Move Fast.

spark

“Most of the world will make decisions by either guessing or using their gut. They will be either lucky or wrong.”

-Suhail Doshi, CEO, Mixpanel 

Engaging our seasoned team of experts to accelerate your business is easy. Start with an outcomes-driven CX Performance Assessment. Data is important. Understanding your customer is too. Using both to connect the dots and direct your future? That’s success. The Spark CX Performance Assessment jumpstarts your performance optimization program in a big way to drive business results and enhance your customer experience.

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OUTCOMES FROM Spark INCLUDE:

  • Go Forward Approach: Quick Wins and Long Term Recommendations
  • Heuristic Analysis: Report and High Level Recommendations
  • Base-line Data Assessment: Customer Profiles, Data flows and reporting, and KPI’s/Measurement Framework

 

BENEFITS FROM INFORMED CUSTOMER EXPERIENCE MANAGEMENT

Use data to understand your customers and to help focus and inform customer-focused research and activities. With a process in place to translate data behaviors into opportunities, and with a steady customer view, you can stay responsive to changing needs and moments of truth.

Data Monetization
Data Monetization

Turn data into actionable insights and execute strategies that will generate measurable returns to the business.

Performance Optimization
Performance Optimization

Continuous measuring, monitoring, and recommendations to improve operational efficiencies and the customer experience.

Transparency
Transparency

Instead of making assumptions about what your customers are doing online, test, learn, and prioritize on the things that matter and become accountable for performance.

WANT TO LEARN MORE ABOUT SPARK?

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Business lemons got you down? Let’s make lemonade together.

LET'S TALK